POLICY
Refund and cancellation policy.
Paysport provides clear and transparent guidelines for payment cancellations, failed transactions, duplicate transactions and refunds.
Refund and Cancellation Policy
At Paysport Linkventures Private Limited, we aim to provide smooth and efficient services for mobile recharges, utility bill payments, BBPS services and other related digital payment services. However, we understand that sometimes issues may arise. This policy outlines the guidelines for refunds and cancellations.
1. Cancellation Policy
Recharge / Payment Cancellation
Once a recharge or utility bill payment has been successfully initiated and processed through our platform, it cannot normally be cancelled.
We do not allow cancellations after transactions have been submitted to the applicable service provider, mobile operator, utility company, biller, bank, payment gateway or other transaction network.
Incorrect Details
It is the customer's responsibility to ensure that all details entered before confirming the transaction are accurate.
This includes the mobile number, customer ID, bill details, account number, beneficiary information and transaction amount.
Paysport Linkventures Private Limited is not responsible for incorrect recharges or payments made due to incorrect details or user error.
2. Refund Policy
Failed Transactions
In case of a failed transaction where the amount is debited from the customer's bank account, card, UPI account or other payment method but the recharge or bill payment is not completed, the transaction will be reviewed for reconciliation.
Where a refund is applicable, the amount will normally be refunded to the original payment method within 5–7 business days, depending on the customer's bank, payment gateway or payment service provider.
Duplicate Transactions
If the same transaction is mistakenly performed twice and both transactions are successfully completed, the customer may contact Paysport customer support.
After verification with the relevant service provider, biller, bank or payment gateway, one eligible duplicate payment may be processed for refund.
Refunds to Original Payment Method
All approved refunds will normally be credited back to the original payment method used for the transaction.
This may include a credit card, debit card, bank account, UPI or other supported payment method.
Refund times may vary depending on the customer's bank, payment provider, card network or payment gateway.
Non-Refundable Transactions
Any successful recharge or bill payment made through our platform is generally final and non-refundable unless it falls under an applicable failed transaction or duplicate transaction scenario.
3. Contact Us
If you have any queries or issues related to refunds or cancellations, please contact our customer support team.
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Customers are advised to review this page periodically for changes.